Support
NEED HELP?
Get assistance with installation, optimization profiles, account issues, troubleshooting, and product questions.
Support Status
ONLINEAverage response
< 15 min
Response times are targets and may vary with ticket volume.
Installation
Installing Aether, activation, and first-run setup on Windows 10 and 11.
Licences & billing
Licence activation, device limits, and order questions.
Profiles & settings
Choosing a profile, reviewing changes, and restoring configuration.
Troubleshooting
Detection issues, errors during a scan, and unexpected behaviour.